Senior Account Manager

Otis Elevator Co.•Tempe, AZ

40d•Onsite

About The Position

Urban Elevator Services (UES) Arizona is seeking a motivated, experienced Account Manager to develop and manage customer relationships through sales achievement, problem solving, and comprehensive account management. The role manages a large portfolio of elevator units and customers, serves as the primary contact for customer needs, and develops the sales territory. The position is described as a feeder role to P&L and commercial leadership. Urban Elevator Services Arizona provides elevator maintenance, repair, and modernization services for vertical transportation systems of all types, regardless of original manufacturer. The company was acquired by Otis Elevator Company in 2025 and emphasizes people, safety, quality, and integrity. Otis is a global elevator and escalator manufacturing, installation, and service company operating in more than 200 countries and territories.

Requirements

High school diploma or equivalent required.
Excellent demonstrated customer service skills.
Ability to work in a highly team-oriented and dynamic environment.
Strong presentation, written, and verbal communication skills to develop expectations and relationships with internal and external customers.
Self-motivation and ability to manage many simultaneous projects and responsibilities.
Comfort working in a technical environment using Microsoft-based computer software.
Strong leadership, goal orientation, time management, and organizational skills.

Nice To Haves

Bachelor’s degree preferred.
Previous sales experience preferred.

Responsibilities

Manage a large portfolio of elevator units and customers.
Serve as the primary contact for timely resolution of customer needs, including estimating, insurance certificate requests, billing questions, callback concerns, maintenance record requests, and scheduling.
Build customer relationships through rotational contact or as dictated by customer expectations.
Develop and expand the sales territory through cold calling and knowledge of local market conditions and competitor dynamics.
Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities.
Conduct sales planners and needs assessments to inform account targeting, including expansion within the existing installed base and renewal efforts.
Assist Operations, including Service PM and Supervisor, with resolving customer concerns.
Use Otis sales tools to track opportunities and pipeline and to forecast sales results.

Benefits

401(k) plan with a generous company match and an automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for the employee and eligible dependents.
Three weeks of paid vacation and paid company holidays.
Paid sick leave, employee assistance, and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance options.
Birth/adoption and parental leave benefits, as well as adoption assistance.
Tuition reimbursement and funded study schemes, including the Employee Scholarship Program.
Spot performance bonus opportunities.
Career progression opportunities, training, and resources.