Senior Account Manager
About The Position
The Senior Account Manager manages day-to-day communication among clients, the client service team, and operations, and ensures billing information is accurately captured in coordination with Finance. The role also carries administrative responsibilities, including supervising and training client service and administrative staff, maintaining HR paperwork, auditing data, and preparing billing materials. The position represents AMS in client communications and coordinates client transitions, onboarding, service activities across operational areas, and client programs and processes. It also supports regular inventory synchronization and client meetings. The role is based in a professional office environment and routinely uses standard office equipment.
Requirements
- Five years of experience in fulfillment, administration, and client service.
- Skills in operations reporting and analysis.
- Proven ability to build client relationships.
- Results-oriented, proactive approach with strong multitasking and troubleshooting abilities.
- Ability to conceptualize integrated solutions to business problems to help clients achieve goals.
- Experience with Microsoft Word, Excel, and Outlook.
- Ability to learn order processing and warehouse management systems.
- Excellent written and verbal communication skills.
Responsibilities
- Represent AMS professionally in all communications with clients.
- Project-manage the client transition process when new clients sign on.
- Onboard clients in the East and West and assist with training.
- Coordinate client service activities across operational functions, including production, receiving, shipping, and IT.
- Assist in scheduling regular inventory synchronization with clients and manage the process.
- Work with operations staff to implement client programs and processes in response to client needs.
- Supervise assigned client service and administrative staff.
- Keep the client service team trained and manage HR paperwork.
- Audit Paycom data for billing accuracy.
- Generate client billing information and review invoices in the billing folder.
- Attend regularly scheduled meetings with clients and the operational team.
- Schedule quarterly client meetings, prepare and present agendas, review RPH reports, and understand individual client Pro Formas.
- Perform other duties as assigned, including work in other areas or facilities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
