Senior Account Manager - Treasury Management

PNC•Home Location-OR (ORH01), OR

2d•$70,000 - $156,000•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Account Manager (Relationship Service Advisor) within PNC's Treasury Management organization, you will be based remotely. Responsible for maintaining a portfolio of client relationships. Provides support to clients and serves as the liaison between clients and operational servicing units. May participate in discussions in developing the scope of the service provided to existing and potential clients. • Serves as the client's point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships. Monitors client documentation for compliance and resolves challenges and issues. • Senior level position supporting PNC's most complex, high visibility clients. Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. Serves as an escalation point and training resource for less experienced team members. • Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues. Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution. • Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience. Partners with internal teams to resolve any issues that arise during the implementation process. Candidates with a minimum of 3-5 years of experience in a Treasury Management servicing role are ideal for this position. The hours for this position will be 8:00 AM - 5:00 PM PST / 11:00 AM - 8:00 PM EST. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Serves as the client's point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships. Monitors client documentation for compliance and resolves challenges and issues. Senior level position supporting PNC's most complex, high visibility clients. Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. Serves as an escalation point and training resource for less experienced team members. Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues. Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution. Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience. Partners with internal teams to resolve any issues that arise during the implementation process PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Minimum of 3-5 years of experience in a Treasury Management servicing role.
University / college degree, with 5+ years of industry-relevant experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Account Management
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

Nice To Haves

Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations

Responsibilities

Serves as the client's point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships.
Monitors client documentation for compliance and resolves challenges and issues.
Supports PNC's most complex, high visibility clients.
Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs.
Serves as an escalation point and training resource for less experienced team members.
Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues.
Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution.
Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience.
Partners with internal teams to resolve any issues that arise during the implementation process.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service