Senior Account Manager, SaaS

Morning Consult•New York, NY

2d•$107,500 - $174,900•Hybrid

About The Position

Morning Consult is a global decision intelligence company that helps leaders make smarter, faster, better decisions by combining proprietary high-frequency data with applied artificial intelligence. This role is available in any of their office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely. The company offers modern, open-concept offices in these locations, which are accessible by public transportation and near amenities. Office perks include catered lunch on Tuesdays, Wednesdays, and Thursdays, and opportunities for after-work happy hours.

Requirements

Bachelor’s degree or the equivalent combination of education and experience
7+ years of progressive experience in strategic account management, enterprise sales, or contract renewal management — preferably at a data, research, or technology company (DaaS background strongly preferred over traditional SaaS)
Proven track record of meeting or exceeding renewal revenue targets in a B2B environment, with clear examples of upsells, expansions, and multi-year deals you owned and closed
Experience managing and growing relationships with Fortune 500 clients and senior stakeholders, including C-suite executives; you know how to show up in a boardroom and command the conversation
Executive presence: polished, professional communication style — in writing, on video, and in person. You make clients feel confident in you and in Morning Consult
A sales mindset: you think of what you do as sales, not account administration. You are goal-driven, proactive, and motivated by closing
Scrappiness and adaptability — you’ve worked in environments without a full playbook and figured it out. Experience at smaller companies or high-growth environments is a plus
Strong organizational skills, territory management, and attention to detail, with the ability to manage multiple complex accounts and priorities simultaneously
Experience working with CRM software (bonus points for Salesforce CPQ!)
Intellectual curiosity: you follow the news, you understand your clients’ industries, and you’re excited by the intersection of data and business strategy
Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Nice To Haves

DaaS background strongly preferred over traditional SaaS

Responsibilities

Owning a small, focused portfolio of high-value strategic accounts, with a mandate to grow them through proactive expansion, multi-department penetration, and disciplined commercial execution
Building deep, multi-threaded relationships with senior stakeholders, including C-suite executives, within client organizations to understand their business needs, use cases, and satisfaction with our products
Acting as the primary point of contact for clients throughout the contract renewal process, addressing concerns proactively, and delivering on-time renewals with pricing and negotiation led by you
Identifying and closing upsell and cross-sell opportunities by staying close to client business priorities and organizational changes, not waiting for inbound signals
Preparing and delivering renewal proposals, contracts, and executive-level presentations that highlight the value of Morning Consult’s solutions
Collaborating closely with Client Strategy, Sales, Product, BizOps, Legal, and Finance to surface and close expansion opportunities within existing accounts
Utilizing CRM software to track client interactions, forecast renewals and upsells, and maintain accurate account and opportunity records
Staying informed about industry trends, competitive landscape, and commercial best practices to continuously improve our renewal processes and client experience
Monitoring customer usage and engagement metrics in partnership with assigned Client Strategists to identify potential risks and opportunities for proactive intervention
Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion
Ability to travel up to 30% of the time to visit clients, attend industry events, and collaborate with teammates across our DC, NY, and Chicago offices