Senior Account Manager, Commercial Lines
Hub International Insurance•Columbus, OH
•Onsite
About The Position
HUB International is seeking to add a Senior Account Manager to their Commercial Lines team! The Senior Account Manager will provide professional and operational support to commercial lines clients and associates, with a focus on excellent customer service, teamwork and career development.
Requirements
- 5+ years of Commercial Insurance experience and knowledge of commercial insurance and products required
- Ohio Property and Casualty license required
- Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
- Proficient at navigating multiple carrier websites and online rating platforms
- Strong customer service, organization and time management skills
- Strong decision making and problem-solving skills
- High school diploma or equivalent is required
Nice To Haves
- Professional designations are preferred
- College degree preferred
- Existing knowledge of Applied Epic is preferred
Responsibilities
- Communicate with associates, clients and carriers via phone and email to provide answers to questions or concerns relevant to commercial lines policies and products
- Investigate and resolve issues in a timely and thorough manner seeking help from associates, carriers and other resources as needed
- Document all communication and activity accurately and timely
- Accurately review and compare carrier quote worksheets, terms and conditions
- Coordinate policy expirations with associates to obtain and process renewal information
- Create new and renewal certificates of insurance templates in CSR24, ensuring accuracy of policy detail and attachments
- Process complex certificates of insurance and contract reviews
- Process policies, cancellations, audits and endorsements
- Prepare and update renewal proposals and summaries
- Complete policy application details for newly bound policies into Epic
- Quote, bind and issue flood policies and assist with flood renewals
- Responsible for agency billing, including creating premium allocations & renewals and following up on cancellations and billing issues
- Attend and participate in carrier and client meetings
- Participate in applied user group online forums and education for latest trends in Epic and CSR24
- Pursue and maintain professional insurance designations as recommended by HUB
- Perform all other duties as assigned by Commercial Account Manager Supervisor and/or Commercial Lines Operations Manager
Benefits
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Paid Parental Leave
- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
- Great work/life balance
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
