Senior Account Manager - Commercial Lines

FitzGerald Financial Group - Division of TowneBank Mortgage•Charlotte, NC

6h•Hybrid

About The Position

Towne Insurance is seeking a Senior Account Manager – Commercial Lines to join their Charlotte team. The role involves supporting commercial clients through expertise, collaboration, and exceptional service. This position acts as a trusted advisor, managing complex commercial accounts and partnering with producers, carriers, and internal teams. The Senior Account Manager will be critical in delivering tailored commercial risk solutions, ensuring accuracy, responsiveness, and compliance in all client interactions. The work directly supports Towne’s mission to provide consultative insurance solutions that strengthen long-term partnerships and create impact for organizations. Towne Insurance offers a hybrid work environment that balances flexibility with connection, fostering a collaborative, supportive, and service-grounded culture. The schedule for this role is Monday through Friday, 8:30 a.m. to 4:30 p.m., promoting consistency and work-life balance.

Requirements

Active Property and Casualty license
At least five years of commercial lines experience
Highly organized
Detail-oriented
Communicate with confidence and clarity in both written and verbal settings
Proficiency in Microsoft products
Working knowledge of agency management systems

Nice To Haves

Applied Epic experience is strongly preferred
Industry designations such as CIS, ACSR, or CISR are valued

Responsibilities

Support commercial clients through expertise, collaboration, and exceptional service
Manage complex commercial accounts
Partner closely with producers, carriers, and internal teams
Deliver tailored commercial risk solutions
Ensure accuracy, responsiveness, and compliance across every client interaction