Senior Commercial Lines Account Manager

Gallagher • West Des Moines, IA

6h

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. The Senior Commercial Lines Account Manager will lead meetings with clients, including meetings at client locations, and is responsible for providing comprehensive client support, acting as the main client contact for their book of business. This role involves effectively managing difficult client communications, negotiating and selling lines of insurance, owning audit, review, and claims processes, and analyzing data to draft client service plans and reports. The position also requires developing and maintaining strong relationships with insurance carrier personnel, being proficient in underwriting practices, and staying fluent in client industry and current events. Furthermore, the Senior Commercial Lines Account Manager will mentor junior team members, facilitate renewal strategies, provide insurance coverage reviews, identify coverage gaps, and attend carrier functions to learn new options.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• Lead meetings with clients, including meetings at client locations.
• Responsible for providing comprehensive client support and acts as main client contact for book of business.
• Effectively manage difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios.
• Negotiate and sell lines of insurance to clients to round out accounts as appropriate.
• May design insurance and risk management plans for clients as assigned an directed by Agency management.
• Own all audit, review and claims processes for assigned book of business.
• Analyze data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation.
• Develop and maintain strong personal relationships with appropriate insurance carrier personnel.
• Proficient in underwriting practices; able to manage underwriting relationships.
• Fluent in the client’s industry and current events that can modify the coverages needed.
• Review changes in carrier offerings and policies and relays information to the larger service team.
• Mentor or formally direct the work of more junior team members including Account Coordinators, Account Managers, and Senior Account Managers.
• Facilitate and collaborate with account team on the agency’s renewal strategy.
• Provide clients with Insurance Coverage Review and reviews methods of handling risks.
• Identify and explain gaps in coverage.
• Work with the producer to write new business.
• Attend carrier functions to learn new coverage options and risk assessment strategies.
• Conduct book reviews to determine which accounts need an in-person risk assessment or client meeting to support agency retention.
• Other duties as assigned.
• Some travel may be required

Benefits

• Competitive and comprehensive compensation package.
• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees