Senior Account Manager, Client Services
About The Position
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. The Account Manager is responsible for new voluntary product implementations and ongoing account management support on escalated matters for mid to large-sized clients.
Requirements
- Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience.
- License required.
- Able and willing to travel approximately 25% of the time.
Nice To Haves
- Professional designation may be preferred, such as CPCU, CIC or ARM.
- Excellent verbal and written communication skills.
- Able to quickly determine critical issues.
Responsibilities
- Leads appropriate resources to ensure successful voluntary benefit implementations including coordination with technology/platforms, Gallagher Enrollment Solutions or outside enrollment firms
- Builds, expands, and solidifies relationships with the local Gallagher producers & account managers and their clients
- Leads client reviews (existing issues, timelines, and future benefit offerings) where appropriate
- May coordinate the work of administrative support and customer service
- Responsible for assisting with billing set-up between the client and the provider
- Conducts policy reviews and updates benefit communications
- Works with Proposals & Analysis team-members on renewals and new Due Diligence where required
- Responsible for the supporting local branch account managers with escalated matters requiring VB expertise and carrier relationships
- Limited client facing travel may be required
- Issue voluntary benefit proposal requests to providers, customizing requests as required
- Negotiate with insurance providers in order to secure the best offer on behalf of the client
- Provide detailed review and analysis of insurance provider RFP responses
- Prepare Market Scan for each assigned group using tools available to streamline this process
- Communicate approved, sold plan designs are client particulars to the Client Services team for implementation
- May be responsible for certain clients from the Proposal process, through and including implementation and client services
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
