Client Services Account Manager

Informa Group Plc. • Newton, MA

5h • Hybrid

About The Position

This role is based in our Newton office. The Client Services Account Manager serves as the primary point of contact for clients utilizing NetLine’s Lead Generation Services. This role is pivotal in ensuring client satisfaction, driving campaign success, and contributing to the profitability of NetLine, a division of Informa Tech. The ideal candidate will excel at fostering strong client relationships, delivering exceptional service, and optimizing campaign performance. This position requires a highly adaptable, detail-oriented professional with a passion for client service, the ability to manage multiple projects simultaneously, and a commitment to integrity.

Requirements

• Bachelor’s degree in Business, Communication, Marketing, or a related field.
• 3-5 years of experience in client/customer management, online marketing, internet advertising, or related areas.
• Strong understanding of marketing principles and fundamentals.
• Proficiency in performance measurement and management, with a focus on data-driven decision-making.
• Flexible, proactive, outgoing, and results-oriented, with exceptional attention to detail.
• Skilled at managing multiple projects in a fast-paced, deadline-driven environment.
• Excellent written and verbal communication, along with strong time-management capabilities.
• Advanced skills in Microsoft Office products and familiarity with online platforms.

Responsibilities

• Build, manage, and retain relationships with new and existing clients, ensuring their needs are met and campaigns are executed successfully.
• Provide detailed project management to coordinate and deliver campaign objectives effectively.
• Manage high-profile campaigns, communicate with key stakeholders, and ensure alignment with client goals.
• Create and maintain campaign analysis reports using internal tools, regularly updating clients on program status and offering optimization recommendations.
• Leverage NetLine’s Portal platform to create campaign offers, monitor results daily, and ensure campaign success.
• Engage with clients via email and phone to deliver contracted campaigns through strategic planning and execution.
• Cultivate client relationships to support account renewals and retention, providing sales operations support as needed.
• Attend regular campaign meetings with clients, provide updates on results, and develop optimization plans based on client feedback.
• Develop a deep understanding of client objectives, target audiences, and competitive landscapes to ensure campaign success.
• Work closely with other departments to ensure resource alignment, innovation, and continuous improvement.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: Open PTO
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees