Commercial Sales Client Services/Account Manager

Transylvania Vocational Services•Brevard, NC

21h

About The Position

At Alula, we’re committed to building strong partnerships—both with our customers and within our team. We’re looking for a Client Services/Account Manager who thrives on relationship-building, problem-solving, and delivering an exceptional customer experience. In this role, you’ll serve as the primary point of contact for key clients, ensuring smooth order execution, proactive communication, and long-term account growth. If you enjoy working cross-functionally and making a direct impact on customer success, we’d love to hear from you.

Requirements

Bachelor’s degree in Marketing, Business, or a related field
3–5 years of experience in Account Management, Customer Service, Operations, or a related role
Strong communication and relationship-building skills
Highly organized with the ability to manage multiple accounts and priorities
Comfortable working in a fast-paced, production-driven environment
Customer-first mindset with strong problem-solving and conflict resolution skills
Detail-oriented, especially with data entry, tracking, and documentation
Collaborative and team-focused, with the ability to work across departments
Proactive in identifying opportunities and addressing challenges

Nice To Haves

Experience in food manufacturing, packaging, or a similar industry preferred
Equivalent combination of education and experience will be considered

Responsibilities

Serve as the main point of contact for accounts, ensuring clear, timely communication
Build and maintain strong, long-term relationships through regular check-ins and proactive support
Identify opportunities to grow existing accounts and enhance product offerings
Lead and participate in account review meetings focused on solutions and continuous improvement
Partner with Executive Team on new client development and other opportunities
Review customer purchase orders with internal teams to ensure alignment with production capabilities and material availability
Maintain accurate order trackers, including status updates, changes, and shipment documentation (BOL, packing lists, CoA)
Coordinate closely with Operations to monitor production schedules and address potential disruptions
Keep production schedules updated and aligned with customer priorities
Communicate updates, challenges, and solutions clearly to clients
Partner with Leadership, Operations, Quality, Sales, and Marketing to ensure a seamless customer experience
Support internal teams by clearly communicating customer expectations and priorities
Assist with resolving customer inquiries and ensure timely follow-up
Contribute to continuous improvement efforts related to service, communication, and processes
Develop a strong understanding of manufacturing processes and capabilities
Analyze customer trends, order patterns, and forecasting data to support planning and decision-making
Identify opportunities for SKU optimization and operational efficiencies
Support business initiatives that enhance customer satisfaction and account growth
Mentor and support team members involved in account coordination