Account Coordinator, Client Services

Health Plans Inc

11h • Onsite

About The Position

At HPI, we are a forward-thinking, national third-party administrator (TPA) specializing in self-funded health plan solutions. With over 44 years of industry expertise, our entrepreneurial spirit, flexible approach, and personalized service have empowered us to serve clients of all sizes across diverse industries. We deliver innovative strategies that maximize the value of every healthcare dollar. The self-funded health plan landscape is constantly evolving. At HPI, our partners benefit from having a TPA with the expertise, resources, and creativity to deliver customized plan solutions that help them win and retain more business. We excel at driving costs down and managing risk, while enhancing our clients’ employees’ health insurance experience. Our goal is to help members clearly understand their health plan and provide responsive service, enabling them to fully utilize their benefits and achieve greater health. Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service. The Account Coordinator is responsible for assisting the Vice President of Client Services, Account Manager and Client Service Representative with the plan implementation for new clients, as well as assisting with the handling of the overall servicing of account issues for existing clients. For new clients, the Account Coordinator will assist the Account Manager and Client Service Representative in the coordination of the plan implementation by producing and compiling educational materials. The Account Coordinator works closely with internal staff to communicate service issues and resolve claim payment issues, and serves as the in-house client contact when the Account Manager and Client Service Representative are unavailable.

Requirements

• A high school diploma or equivalent education plus two years’ related work experience.
• Willingness and availability to maintain a flexible schedule to participate in employee benefit fairs as requested which may begin and end prior to core business hours.
• Must be able to travel within the New England area as required to participate in employee benefit fairs.
• Ability to coordinate with management as effectively as with subordinates.
• Ability to multitask efficiently and accurately.
• Ability to prioritize and multitask effectively.
• Communicates effectively, both verbally and in writing.
• Ability to work both independently and as a member of the team.
• Ability to anticipate and understand systems interactions.
• Must be detailed, analytical and accurate.
• Recognize the need for follow-thru and follow-up.
• Ability to work within specified timeframe and meet deadlines.
• Recognize and maintain confidentiality of work materials as appropriate.
• Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint and Teams

Responsibilities

• Assist with the coordination of implementing new groups and overall servicing of account issues for existing clients and brokers.
• Produce educational materials and help resolve claims/service issues.
• Provide administrative support to the Client Services department.
• Notify internal staff of any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees