Client Services Coordinator

EquiStaff•Palm City, FL

2d•Onsite

About The Position

We are looking for an experienced Client Services Coordinator who will provide exceptional customer service for this equine-focused, boutique clinic. The ideal candidate must be an outgoing, welcoming personality with a deep knowledge of the equine industry and veterinary terminology. This person will be the face of the clinic, scheduling wizard, and will also have opportunities to support in the lab and dispensary in a growing privately owned practice. Servicing clientele both locally and 1 hr South in Wellington, this individual should be confident and comfortable working with equestrians from all backgrounds.

Requirements

Strong equine background - you know the language and lifestyle of the horse world.
Previous experience in a veterinary practice.
Proven customer service experience in a professional setting
Exceptional attention to detail, organization, and communication skills.
Customer service mindset - able to balance empathy with efficiency.
Comfortable handling medications and medical supplies

Nice To Haves

Equine veterinary experience

Responsibilities

Greet and host clients with professionalism, ensuring a welcoming and exceptional experience.
Manage incoming calls, emails, and appointment scheduling.
Accurately maintain patient and client records in medical record software.
Support patient arrivals, discharges, and overall clinic flow.
Dispense medications accurately under veterinary direction, communicate client requests to doctors and ensure timely fulfillment.
Assist with inventory management by monitoring stock levels and anticipating ordering needs
Educate clients on services and product offerings.
Identify opportunities to enhance client experience and support revenue growth.
Build strong relationships with horse owners, trainers, and barn managers.
Assist with special events and community outreach.
Support veterinarians and leadership with scheduling and logistics.