Senior Account Manager – Advanced Synthesis

Lonza • Morristown, NJ

6d • Remote

About The Position

We are seeking a Senior Account Manager – Advanced Synthesis to manage and grow a portfolio of existing customer relationships within Lonza's Advanced Synthesis business. This role serves as a key commercial partner for pharmaceutical and biotechnology customers, customer satisfaction, project execution, commercial activities and account growth with assigned customers. The successful candidate will work closely with cross-functional teams to deliver value to customers while supporting Lonza business objectives.

Requirements

• Bachelor’s degree in chemistry, Chemical Engineering, Life Sciences, Business, or a related field
• Minimum of 5 years of experience in the pharmaceutical, biotechnology, CDMO, or specialty chemical industry, including commercial, account management, business development, or customer-facing responsibilities
• Experience supporting small molecule drug substance, amorphous solid dispersions, bioconjugation or contract development and manufacturing (CDMO) services
• Demonstrated success managing customer relationships, growing accounts, and supporting complex commercial opportunities
• Experience with proposal development, pricing strategies, contract negotiations, and commercial deal structures
• Strong understanding of pharmaceutical development, manufacturing, and commercialization processes
• Excellent communication, negotiation, presentation, and stakeholder management skills, with the ability to engage customers and internal teams effectively
• Experience working in a cross-functional environment and managing multiple priorities while maintaining a strong customer focus
• Proficiency with Salesforce CRM and Microsoft Office applications
• Willingness and ability to travel up to 40% to customer sites, industry events, and Lonza locations

Nice To Haves

• advanced degree preferred

Responsibilities

• Manage a portfolio of strategic customer accounts, driving customer satisfaction, revenue growth, and long-term business relationships
• Develop and maintain strong relationships with customer stakeholders while serving as the primary commercial point of contact for assigned accounts
• Identify and pursue opportunities to expand business within existing accounts by aligning customer needs with Lonza's Advanced Synthesis capabilities
• Lead commercial discussions related to proposals, pricing, contracts, and business opportunities in collaboration with internal stakeholders
• Develop, maintain and execute account plans, ensuring alignment with customer objectives, commercial priorities, and agreed growth strategies
• Partner with Project Management, Operations, Technical Teams, and Business Development to support successful project execution and customer communications
• Represent the voice of the customer internally, facilitating issue resolution, managing escalations, and ensuring commitments are fulfilled
• Maintain accurate account plans, opportunities, forecasts, and customer information within Salesforce and other business systems

Benefits

• Performance-related bonus
• Medical, dental and vision insurance
• 401(k) matching plan
• Life insurance, as well as short-term and long-term disability insurance
• Employee assistance programs
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior