Senior Account Executive, State and Local Government

Genesys•Virtual Office (Illinois), IL

2d•$111,700 - $196,300•Remote

About The Position

Drive adoption of AI-powered customer experience solutions across state and local government organizations, helping agencies modernize service delivery, improve constituent engagement, and increase operational efficiency. The role owns a defined territory and leads complex enterprise sales cycles while building executive relationships that shape long-term digital transformation strategies. It offers significant ownership and the opportunity to influence how governments serve their communities. The Senior Account Executive is part of the Public Sector SLED West team and is remote in Illinois, Minnesota, or Wisconsin. The role reports to Alex Lewis and requires travel of at least 25% within the assigned region.

Requirements

At least 8 years of enterprise sales or business development experience focused on state and local government markets.
Experience selling AI, enterprise SaaS, cloud computing, networking, or customer experience solutions.
Strong understanding of state and local government procurement, funding models, and regulatory environments.
Ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning.
Experience building and managing pipeline with Salesforce, Clari, or similar platforms.
Strong communication skills, including the ability to present complex solutions and business value to executive stakeholders.
Ability to travel at least 25% within the assigned region.
Established C-level relationships inside key state agencies in the territory.
Bachelor’s degree or equivalent professional experience.

Nice To Haves

Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or CRM.
Demonstrated history of consistently exceeding sales quotas in enterprise or public sector environments.
Experience selling to a variety of public sector agencies.

Responsibilities

Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory; own the pipeline, funnel, and overall success.
Lead complex sales cycles using the MEDDPICC methodology, from prospecting through deal closure.
Develop and execute strategic territory plans aligned with organizational priorities and regional growth objectives.
Build and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiatives.
Navigate public sector procurement and acquisition processes to guide customers through purchasing decisions.
Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers.
Collaborate with channel partners, including VARs, integrators, and carrier partners, to increase market awareness and drive joint opportunities.
Partner with business development, marketing, and customer success teams to support territory growth and customer adoption.
Deliver written and verbal business value propositions that align Genesys solutions with customer challenges.
Collaborate with legal and finance teams on complex contract negotiations and deal execution.
Prepare and present business reviews to senior leadership, aligning strategies with revenue growth expectations.
Build knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions.
Accelerate customer adoption and satisfaction in partnership with Customer Success Managers.