Account Executive, State Government
About The Position
The State Government Account Executive supports the customer life cycle and growth of State and Local Government accounts. This is a new-business-development role focused on prospecting for and winning new business, selling to State and Local accounts, renewing contracts, increasing customer satisfaction and revenue, and driving customer retention. Performance is evaluated against sales expectations and other business-building metrics, with work expected to consistently align with T-Mobile’s core values. The role includes generating sales opportunities through lead outreach, meeting sales and renewal targets, welcoming customers and reviewing service agreements, identifying additional business, and maintaining customer relationships. The Account Executive also performs account analysis and maintenance, resolves customer issues, tracks account activity and results, and processes eligible adjustments and credits. The position requires substantial data entry and system navigation, sound independent analysis and decision-making, and ongoing training on products, services, and sales approaches.
Requirements
- At least 21 years of age.
- Legally authorized to work in the United States.
- High school diploma or GED.
- At least 4 years of business sales experience.
- Previous government sales experience is required; 4 or more years selling to State Government accounts is strongly preferred.
- Valid driver's license, clean driving record, and proof of insurance at the candidate's own cost.
Nice To Haves
- Bachelor's degree preferred.
- Four or more years selling to State Government accounts strongly preferred.
- Four or more years of wireless, telecom, or technical sales experience preferred, but not required.
Responsibilities
- Call leads using contact lists to generate sales opportunities and prospect for new business.
- Meet or exceed monthly sales, renewal, churn, call, productivity, and other targeted business goals.
- Welcome customers, review service agreements, answer service questions, and identify additional business opportunities.
- Establish and cultivate customer relationships to drive sales and grow the customer base.
- Perform customer account maintenance resulting from account reviews.
- Analyze accounts to determine upsell and renewal offers.
- Monitor and resolve customer issues; track individual account activity and results.
- Enter data accurately and efficiently and navigate required systems, applying independent analysis and decision-making.
- Complete continuous training and use knowledge systems and training tools to provide service that meets productivity and quality standards.
- Demonstrate positive, cooperative behavior and maintain high ethical and professional standards.
- Disburse adjustments and credits within established limits and criteria.
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Free, year-round money coaches
- Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
