Senior Account Executive – Commercial HVAC

Comfort Systems USA Ohio•Cincinnati, OH

3d•Onsite

About The Position

Comfort Systems USA – Ohio is seeking an experienced Senior Account Executive to join its Cincinnati Service team. This relationship-driven role manages, retains, and grows an established portfolio of commercial and industrial customers. The account executive learns each customer’s facilities, HVAC systems, operational priorities, budgets, and long-term needs, and serves as a trusted advisor on preventive maintenance, HVAC service agreements, repairs, equipment replacement, retrofits, and mechanical solutions. The position focuses on building customer trust, identifying practical solutions that deliver technical and financial value, and growing accounts responsibly. It requires close collaboration with Service Managers, HVAC technicians, estimators, engineers, and project teams to deliver a strong customer experience. The role also develops new business through existing relationships, referrals, and strategic opportunities when appropriate. The position is based in Cincinnati, Ohio, with travel throughout the Greater Cincinnati market.

Requirements

At least 5 years of experience in commercial HVAC service sales, mechanical services, technical account management, HVAC estimating, service operations, or a closely related field.
Strong technical knowledge of commercial HVAC systems, preventive maintenance, repair services, equipment replacement, and HVAC service operations.
Proven success managing, retaining, and growing commercial customer accounts.
Strong consultative selling, communication, negotiation, and relationship management skills.
Ability to establish credibility with building owners, facility managers, technical professionals, and commercial decision-makers.
Understanding of pricing, gross margin, customer retention, and profitable account growth.
Strong organizational skills, attention to detail, and consistent follow-through.
Valid driver's license and ability to travel throughout the Greater Cincinnati market.

Nice To Haves

Greater Cincinnati market knowledge.
Experience with HVAC service operations, estimating, equipment replacement, retrofits, design-build, or complex mechanical projects.

Responsibilities

Manage, retain, and grow an established portfolio of commercial and industrial HVAC customers.
Build trusted relationships with building owners, facility managers, property managers, operations leaders, and other decision-makers.
Develop an understanding of customer facilities, HVAC systems, budgets, operational priorities, and long-term needs.
Conduct customer meetings, facility visits, and strategic account reviews.
Identify opportunities for HVAC service agreements, preventive maintenance, repairs, equipment replacement, retrofits, and mechanical projects.
Develop proposals and recommendations that communicate technical and financial value.
Manage service agreement renewals and proactively address potential customer retention concerns.
Partner with Service Managers, HVAC technicians, estimators, engineers, and project teams to develop and deliver effective solutions.
Develop new business through existing relationships, referrals, and strategic opportunities when appropriate.