Senior Account Executive

ERM • Cleveland, OH

9d • $59,700 - $69,000 • Hybrid

About The Position

The Senior Account Executive (AE) serves as the primary day-to-day liaison between ERM MCA and its clients, building strong relationships and ensuring client needs are met through effective communication, project management, and execution. The AE owns project details from initiation through completion, coordinating internal teams and client stakeholders to deliver work on time, on budget, and aligned with client objectives. The role requires a client-focused mentality, maintaining focus on client success while proactively identifying opportunities to strengthen relationships and support business growth.

The role includes managing client relationships and communications; coordinating project timing, resources, budgets, and deliverables; maintaining accurate project documentation; supporting financial processes such as budgeting, forecasting, billing, and invoicing; and contributing to business development and agency representation. The AE also reviews work before client delivery, tracks project progress in agency systems, and escalates risks or concerns as needed.

The anticipated annual base pay is $59,700–$69,000 USD. Actual pay depends on factors including education, experience, skills, location, performance, and business needs. The role may be eligible for discretionary bonus pay, subject to ERM policies and procedures; casual and fixed-term/flex-force employees are not bonus eligible. Eligible employees are offered a comprehensive benefits package.

Responsibilities

• Serve as the primary point of contact for day-to-day client communications and maintain strong client relationships.
• Keep clients informed of project status through reports, timelines, meetings, and written or verbal communications.
• Receive and document client briefings, feedback, and approvals, and communicate information accurately to internal teams.
• Understand client business objectives and inform agency teams about relevant client, industry, and sustainability developments.
• Identify client needs and opportunities to strengthen relationships, grow accounts, and provide additional agency services.
• Own project details from initiation through completion, coordinating timing, resources, budgets, and deliverables.
• Develop, maintain, and adjust project schedules with internal teams as priorities evolve.
• Maintain complete and accurate project documentation, including job setups, files, briefs, approvals, and historical records.
• Track projects in project management and agency systems and proactively address potential delays or issues.
• Coordinate with account leadership, creative, research, digital, and production teams to move projects forward.
• Prepare first drafts of creative briefs and project documentation, and coordinate client reviews and approvals.
• Review work product before client delivery for accuracy and alignment with project objectives.
• Support project budgeting, forecasting, billing, invoicing, client projections, and revenue forecasting.
• Review billing schedules and invoice descriptions for accuracy, monitor project budgets, and alert account leadership to concerns.
• Support change order development and scope management.
• Support proposal and scope development and represent the agency at industry, client, and community events.
• Manage day-to-day account activities, respond to client requests, prepare meeting notes and status updates, and maintain agency records.
• Escalate project risks, budget concerns, or client issues as needed.

Benefits

• Paid time off, including vacation, sick time, and floating holidays
• Parental leave
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• AD&D insurance
• 401(k)
• The role may be eligible for discretionary bonus pay, subject to ERM policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed