VP, Senior Account Executive Team Lead

Lockton • Pembroke Pines, FL

5d

About The Position

The Account Executive is the leader of a multi-level risk management team responsible for translating risk and loss profiles into solutions which include program design and pre and post loss risk strategies. They build long-term trusted advisor relationships with clients, producers, and associates supporting business growth. The Account Executive drives accountability for the execution of account strategies by delegating and empowering account managers and account analysts supporting the client team. The Account Executive always adheres to Lockton cultural values and treats fellow associates, clients, and vendors with dignity and respect.

Strategic advisor for the client. Responsible for overall client satisfaction, client relationship, and client retention. Engages and resolves highly escalated client service matters and strategic initiatives.
Drives the strategy planning process with the client. Evaluates exposure changes, business changes, client goals, and financial health of the client to make recommendations for pre-renewal and stewardship planning. Possesses a sound understanding of market innovation and disruptors and the impact they could have on a client.
Communications with client and markets related to matters of strategic significance. Leads complex negotiations with carrier markets.
Monitors account expenses and ensures that billing and invoicing are up to date. Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement.
In collaboration with the client, defines strategic goals and is accountable for the execution of a successful marketing. Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary), presents recommendations to the clients, and documents client acceptance of renewal strategy. Resolves escalated renewal issues.
Supports new carrier relationships and acts as an escalation point for issues during renewal implementation.
Directs client onboarding activities following standard processes and checklists, including BOR, Fee agreements, documenting client expectations, and systems and file documentation.
Establishes key reporting metrics for each client and coordinates with the client service team to deliver reporting. Provides a summary overview to the client with key highlights to reporting.

Requirements

• 8-10 years of experience in client services for property and casualty, including servicing and placement.
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry.
• Current Property and Casualty insurance license or the ability to obtain one immediately.
• Advanced knowledge of P&C coverage lines.
• Advanced knowledge of risk financing strategies and products (e.g., guarantee cost, loss sensitive, collateral), including addressing financial and collateral considerations with markets.
• Excellent relationships with insurance/carrier markets in assigned areas, or the ability to develop them immediately.
• Intermediate/advanced negotiation skills related to marketing and placement of insurance products, including positioning risks to underwriters.
• Strong working knowledge of the changing vendor landscape, including new entrants and cutting-edge products and solutions.
• Expert knowledge of federal and state legislation and legal issues related to the insurance industry.
• Ability to compile, analyze, and interpret complex financial information and data to facilitate decision-making and translate it for the client.
• Full proficiency in Microsoft Word, Excel, and PowerPoint.
• Executive presence and presentation skills, with the ability to influence at executive levels.

Responsibilities

• Serve as a strategic advisor for the client, responsible for overall client satisfaction, client relationship, and client retention.
• Engage and resolve highly escalated client service matters and strategic initiatives.
• Drive the strategy planning process with the client, evaluating exposure changes, business changes, client goals, and financial health to make recommendations.
• Communicate with clients and markets on matters of strategic significance and lead complex negotiations with carrier markets.
• Monitor account expenses, ensure billing and invoicing are up to date, and manage overall account profitability.
• Define strategic goals with the client and execute successful marketing strategies, including reviewing quotes, negotiating with carriers, and documenting client acceptance.
• Support new carrier relationships and act as an escalation point for renewal implementation issues.
• Direct client onboarding activities, including BOR, fee agreements, and documentation.
• Establish key reporting metrics for each client and coordinate with the client service team to deliver reporting with key highlights.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior