Senior Account Director

Ciklum • United States,

3h

About The Position

Ciklum is hiring a full-time Senior Account Director in the US. The role is a senior commercial leadership position focused on scaling strategic enterprise B2C accounts across the US West Coast and developing business with regional and global brands in Retail, Consumer Financial Services, and Consumer Tech. The Account Director serves as a B2C subject matter expert and trusted advisor to C-suite executives, guiding digital transformation, omnichannel commerce modernization, and customer-facing digital product initiatives.

The role champions AI-driven customer transformation, modern product delivery, and digital execution to improve engagement, retention, and account growth. It partners with global delivery management, technical practice leads, and executive leadership, and leads account strategy, commercial development, portfolio profitability, and delivery governance across global teams.

Requirements

• At least 10 years of experience in technology consulting, IT services, digital transformation, or custom software engineering, including at least 8 years in account management, client relationship leadership, and commercial growth.
• Demonstrated experience managing enterprise accounts in Retail, Consumer Financial Services, and Consumer Tech platforms, with consulting experience in high-volume, customer-facing digital ecosystems.
• A proven track record of navigating, growing, and managing enterprise accounts across the US West Coast technology and corporate landscape.
• Experience in fast-paced, matrixed environments using global onshore, nearshore, and offshore delivery models.
• Strong understanding of AI/ML, personalization engines, data pipelines, and cloud platform modernization for consumer engagement and operational challenges.
• Hands-on familiarity with Agile at scale, CI/CD, modern microservices frameworks, and delivery tools such as JIRA, Azure DevOps, and AI engineering tools.
• A history of meeting and exceeding multi-million-dollar booking quotas, revenue targets, and portfolio profitability metrics in consumer technology or digital services accounts.
• Ability to build trust with C-level executives and translate technical capabilities into quantifiable business outcomes.
• Expertise in deal structuring, MSA/SOW negotiations, team ramp models, and outcome-focused pricing structures.

Responsibilities

• Own and execute portfolio plans and long-term account strategies for strategic West Coast B2C accounts across Retail, Consumer Finance, and Tech.
• Advise clients on using Enterprise AI, Generative AI, and predictive analytics for personalized customer journeys, commerce engines, automated support, and consumer applications.
• Identify, qualify, and close expansion opportunities in existing accounts; support new-logo acquisition and lead sales efforts from opportunity shaping through contract execution.
• Serve as a B2C subject matter expert and engage C-level executives on modernizing digital touchpoints, mobile applications, and core platform capabilities.
• Own account-level P&L, including revenue growth, margin optimization, forecasting, SOW structuring, and commercial governance.
• Advocate for agile product development, DevOps/DevSecOps, cloud-native architectures, and AI-assisted engineering tools.
• Coordinate with onshore, nearshore, and offshore delivery teams to support program delivery, contract adherence, risk management, and strong Net Promoter Scores.
• Partner with global Data & AI, Cloud Engineering, Product Design, and Experience Engineering practice leads to develop solutions for high-scale B2C environments.
• Take ownership of selected domain-focused partnerships with regional partners to accelerate growth.

Benefits

• Healthcare according to the Company’s Benefit Plans
• Basic Life Insurance
• Short- and long-term disability insurance according to the Company’s Benefit Plans
• Internal events, including meetups, conferences, and workshops
• Udemy access
• Language courses
• Company-paid certifications
• Internal mobility opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed