Senior Account 360 Program Manager
About The Position
The Senior Account 360 Program Manager is responsible for driving end-to-end alignment across Microsoft’s most complex commercial engagements. This role sits at the intersection of Commercial Sales, Cloud + AI Infrastructure (Co&I), Digital Win Room (DWR), Strategic Pursuit Team (SPT), Industry, Corporate, External and Legal Affairs (CELA) and Finance, ensuring that Microsoft’s sell-to and buy-from motions are strategically aligned to maximize deal outcomes. You will act as the single point of orchestration across internal stakeholders, enabling “One Microsoft” execution by aligning incentives, surfacing trade-offs, and driving clarity across competing priorities to land favorable balance of trade outcomes in strategic deals. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Requirements
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
- 6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
Nice To Haves
- Master's Degree in Business Administration or related field AND 5+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience OR equivalent experience.
Responsibilities
- Partner with sales teams, DWR, and SPT on top strategic opportunities to define and execute Balance of Trade strategies
- Align Co&I investments, supplier relationships, and commercial constructs to support deal closure and long-term account value
- Identify misalignment risks early (e.g., conflicting incentives, supplier exposure, capacity constraints) and drive resolution
- Support structuring of complex deals to optimize Microsoft’s overall position—not just individual opportunity outcomes
- Drive alignment across engineering, infrastructure, and sales organizations to ensure coordinated execution on shared accounts
- Act as a neutral, data-driven broker across competing priorities to land the right trade-offs for the enterprise
- Embed into DWR ideation and deal forums to bring Account 360 insights into real-time deal shaping
- Leverage Account 360 dashboards and data sources to provide clear, actionable insights on sell-to vs. buy-from dynamics
- Translate complex financial and procurement data into simple narratives for sellers and executives
- Identify trends across accounts and regions to inform broader strategy and program improvements
- Partner with tooling teams to improve Account 360 data visibility and usability across the field
- Prepare and deliver clear executive-ready narratives for leadership forums (e.g., DWR Top Deals, exec reviews)
- Drive decision clarity by framing trade-offs, risks, and recommendations tied to business outcomes
- Influence VP/CVP-level stakeholders to align on enterprise-level priorities vs. siloed outcomes
- Help Account 360 from a capability into a repeatable operating model across the business
- Define impactful practices, playbooks, and governance frameworks for an Account 360 engagement
- Scale impact by embedding Account 360 into standard deal processes, rhythms, and tools
- Continuously identify opportunities to improve speed, clarity, and impact of Account 360 motion
- Embody our Culture and Values
Benefits
- Certain roles may be eligible for benefits and other compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
