Senior Academy Manager – GSEP

Bank of America•Chicago, IL

1d•$99,000 - $142,000•Onsite

About The Position

At Bank of America, the Senior Academy Manager supports execution of Academy programs for the Global Strategy & Enterprise Platforms (GSEP) line of business. The role is the primary learning consultant and portfolio lead for assigned GSEP business areas, partnering with senior business leaders, HR, and Global Talent partners to identify capability gaps, prioritize learning needs, and develop solutions aligned with business, risk, regulatory, and Operational Excellence objectives. The position oversees annual learning plan development, performance consulting, learning governance, complex and enterprise-wide project portfolios, stakeholder management, measurement strategy, and end-to-end execution of learning initiatives. It ensures learning solutions align with business priorities, are delivered effectively, are measured for impact, and receive support for implementation, adoption, and ongoing portfolio health. The role also leads onboarding, core, and upskill programs, develops participant proficiency through varied learning modalities, and demonstrates the bank’s client-centric strategy to drive appropriate behaviors. It partners with leadership to advance employee development and manages Academy activities across stakeholders and teams.

Requirements

Academy expertise and/or recent Enterprise Process Management role experience.
Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and delivery of business outcomes.
At least 3 years of demonstrated leadership experience.
Ability to diagnose root causes, assess skill gaps, and implement solutions that improve learner performance and business results.
Strong executive communication, presentation, and stakeholder management skills.
Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines.
Ability to lead through influence without direct authority.
Ability to translate expertise into effective learning experiences.
Ability to facilitate learning and translate complex topics into practical application.
Strong interpersonal and relationship-building skills, including the ability to engage diverse audiences, collaborate across functions, and influence stakeholders at all levels.
Effective verbal, non-verbal, written, and presentation communication skills; active listening; and ability to influence virtually across levels, from direct teams to senior leadership.
Problem-solving, critical thinking, and decision-making skills, including proactively identifying issues, escalating risks when appropriate, and driving resolution.
Proficiency in day-to-day risk identification and mitigation and ability to communicate and reinforce enterprise risk culture.
Strong organizational skills, including managing multiple responsibilities and prioritizing.
Proficiency with computer skills and professional programs such as Microsoft Office, Excel, PowerPoint, and Copilot.
High School Diploma, GED, Secondary School, or equivalent.

Responsibilities

Lead and manage key Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes.
Serve as a senior resource within the Academy organization by leading through influence, coordinating cross-functional teams and peer workgroups, and driving strategic initiatives, organizational priorities, and business outcomes.
Partner with Academy leadership on strategic planning, organizational priorities, and team initiatives that advance Academy effectiveness and business impact.
Assist Academy leadership with developing, coordinating, and delivering communications that promote awareness, engagement, alignment, and execution of Academy priorities and initiatives.
Identify operational improvement opportunities, coordinate cross-functional efforts, and support successful implementation of change initiatives across the Academy organization.
Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom, including assessments, practice pods, call calibration sessions, practice sessions, and simulator workshops.
Identify behavior and proficiency gaps, develop action plans, and coach participants toward successful training completion and achievement of milestones.
Manage program outreach, coordination, logistics, communications, calendar planning, and escalations, and ensure teammates have access to technology.
Partner with Academy content design teammates to provide feedback and insight on content, curriculum, and programs.
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs to drive adherence to risk culture.
Oversee periodic post-program completion checkpoints to gauge participant understanding and accelerate proficiency or reduce associates’ learning curves.
Facilitate Line of Business leadership routines and initiatives, providing stakeholders with development and program updates.
Serve as the primary learning consultant and portfolio lead for assigned GSEP business areas, partnering with senior business leaders, HR, and Global Talent partners to identify capability gaps, prioritize learning needs, and develop solutions.
Develop annual learning plans, conduct performance consulting, support learning governance, oversee complex and enterprise-wide portfolios, establish measurement strategies, and execute learning initiatives end to end.
Support learning solution implementation, adoption, measurement of impact, and ongoing portfolio health management.