Manager, Aspiring Talent Academy
About The Position
The Aspiring Talent Academy Manager supervises, coaches, and develops a team of 12–16 college students who are Part-Time Apprentices and Summer Interns in the Client Service & Support department. The manager is responsible for recruiting, hiring, onboarding, training, coaching, and developing students as they pursue careers at Schwab. The role is intended to be performed on site in the specified location. The manager supports students’ performance and professional growth, partners with internal teams on hiring, training, and onboarding, and helps participants build client service, operational, and continuous improvement skills. The role also leads students through a capstone project and presentation and helps convert aspiring talent into full-time opportunities while maintaining relationships with employees as their careers develop. The position is eligible for bonus or incentive opportunities in addition to the salary range; no salary figures are provided.
Requirements
- A four-year college degree or equivalent experience.
- Series 9/10, Series 7, and Series 63 or 66 licenses.
- Strong understanding of Better Way to Excellence processes.
- Ability to coach effectively for business results.
- Solid knowledge of call center management, processes, and operations.
- Proficiency using a personal computer to perform essential job functions.
- Ability to troubleshoot basic PC problems and escalate technical issues as needed.
- Current Schwab experience.
Nice To Haves
- At least three years of relevant work experience, including at least two years in a people-management role.
- Outstanding communication, listening, analytical, and interpersonal skills.
- Willingness to understand and support organizational changes.
- Ability to lead students through change and uncertainty in a positive manner.
- Ability to quickly assimilate and understand systems used throughout Schwab.
- Ability to manage multiple priorities and complex tasks simultaneously, assign appropriate resources, and ensure quality, professional work that maintains high standards.
Responsibilities
- Motivate and inspire team members individually and as a team to achieve corporate, business unit, and personal goals.
- Provide one-to-one coaching and targeted performance feedback to employees.
- Manage performance by tailoring development plans and offering training-based development opportunities.
- Partner with Learning & Development to train students in Schwab’s client service methods.
- Partner with Talent Acquisition and SCOUT on university campus recruiting efforts.
- Partner with the Centralized Hiring Team on interviewing to hire a diverse workforce.
- Partner with STR, SSA, TA, and HR on employee onboarding.
- Monitor employee calls to assure quality and assess skills.
- Serve as a subject matter expert on internal processes and best practices.
- Partner with licensing coaches to assist employees in studying for securities exams.
- Coach employees when opportunities to assist other business partners arise.
- Convert aspiring talent to full-time opportunities and maintain relationships to retain employees as they develop their careers.
- Introduce Better Way to Excellence continuous improvement processes to Aspiring Talent Academy participants.
- Lead participants through a capstone project and presentation.
- Recruit, hire, onboard, train, coach, and develop college students in the Client Service & Support department.
Benefits
- Bonus or incentive opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
