Senior Academy Manager – Consumer Academy

Bank of America•Charlotte, NC

1d•Onsite

About The Position

This job is responsible for leading employees through onboarding, upskilling and core programs. Key responsibilities include developing Academy participants' proficiency, building skill development through various learning modalities, and demonstrating the principles of the bank's client-centric strategy to drive appropriate behaviors. Job expectations include partnering with leadership to drive employee development and managing various levels of Academy activities.

Requirements

Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and delivery of business outcomes
3+ years demonstrated leadership experience
Demonstrated ability to diagnose root causes, assess skill gaps, and implement effective solutions that improve learner performance and business results
Strong executive communication, presentation, and stakeholder management skills
Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines
Proven ability to lead through influence without direct authority
Ability to translate expertise into effective learning experiences
Ability to facilitate learning and translate complex topics into practical application
Strong interpersonal and relationship-building skills with the ability to engage diverse audiences, collaborate across functions, and influence stakeholders at all levels
Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually across all levels (direct team and senior leadership)
Demonstrated problem-solving, critical thinking, and decision-making skills with the ability to proactively identify issues, escalate risks when appropriate, and drive resolution
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the enterprise risk culture
Strong organizational skills including the ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs (for example, Microsoft Office, Excel, PowerPoint, Copilot, etc.)

Nice To Haves

Familiarity with Consumer Retail and Preferred line of business
Skills: Active Listening
Hiring and Onboarding
Influence
Learning Delivery
Presentation Skills
Coaching
Collaboration
Consulting
Oral Communications
Customer Service Management
Customer and Client Focus
Executive Presence
Leadership Development
Talent Development

Responsibilities

Leads and manages key Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes
Serves as a senior resource within the Academy organization by leading through influence, coordinating cross-functional teams and peer workgroups, and driving the execution of strategic initiatives, organizational priorities, and business outcomes
Partners with Academy leadership to support strategic planning activities, organizational priorities, and the execution of team initiatives that drive Academy effectiveness and business impact
Assists Academy leadership with the development, coordination, and delivery of communications that promote awareness, engagement, alignment, and execution of Academy priorities and initiatives
Serves as a strategic partner across the Academy organization by identifying opportunities for operational improvement, coordinating cross-functional efforts, and supporting the successful implementation of change initiatives
Leads onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
Partners with Academy content design teammates to provide feedback and insight on content, curriculum, and programs in partnership with Academy content design teammates
Drives adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversees the periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
Facilitates Line of Business leadership routines and initiatives, providing stakeholders with development and program updates