Selling Supervisor, Las Vegas Crystals

Hermes • Las Vegas, NV

1d • Onsite

About The Position

The Selling Supervisor at Hermès Las Vegas Crystals Boutique is responsible for meeting individual sales and customer service objectives while supporting the boutique’s collective sales target and adhering to operational and asset-protection standards. The role works collaboratively with the sales and selling-support teams in a fast-paced luxury environment and reports to the Managing Director.

The position supports the sales effort by organizing the workstation and selling floor, maintaining merchandise presentation and supplies, assisting with merchandise flow and inventory preparation, and ensuring merchandise is replenished, tagged, and ticketed according to guidelines. It also handles accurate point-of-sale transactions, till opening and closing, returns and exchanges, POS records, and related administrative support, coordinating with management and obtaining approval for exceptional requests.

The Selling Supervisor follows store-access, alarm, till, key-control, employee sign-in, bag-check, and merchandise-security procedures; prepares for inventory and participates in cycle counts. The role also provides consistently high levels of client service, including greeting clients, answering questions, and assisting with wrapping and packaging. Supervisory, budget, and decision-making responsibilities are listed as none.

Requirements

• At least 2 years of experience in selling and/or a supervisory capacity.
• Strong relationship-development skills and impeccable communication skills.
• Even-tempered, with the ability to continuously multitask.
• Self-starter who can work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate the needs of the business.
• Ability to lift between 0 and 25 lbs. without assistance.

Nice To Haves

• Experience in a luxury environment preferred.

Responsibilities

• Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
• Organize and prioritize the workstation and selling floor to support sales; keep supplies stocked and maintain merchandise presentation, replenishment, tagging, and ticketing according to visual merchandising guidelines.
• Support merchandise flow and assist with inventory preparation.
• Process transactions accurately, including receipts, CRM files, SKUs, payments, and client verification, and provide administrative support for after-sales service when needed.
• Partner with management on POS decisions and opening and closing procedures; open and close the daily till and monitor and report assets.
• Approve returns and exchanges and obtain management approval for exceptional requests.
• Communicate POS discrepancies and variances by the end of the business day and keep the workstation clean and organized.
• Follow opening and closing, store access, alarm, till, employee sign-in, bag-check, key-control, and merchandise-security procedures in coordination with Asset Protection as applicable.
• Prepare for physical inventory and participate in monthly cycle counts or other counts as directed by management.
• Provide prompt, friendly client service, offer assistance and answer questions, and help with wrapping and packaging at POS.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, dental, vision, life insurance, and disability insurance.
• Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
• Paid parental leave and transition time.
• 401(k) and Roth retirement plans with company matching and profit sharing.
• Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed