Sales Specialist, Las Vegas Crystals

Hermes•Las Vegas, NV

23h•Onsite

About The Position

The Sales Specialist at Hermès’ Las Vegas Crystals Boutique works with the Assistant Manager, sales team, and selling support teams to provide an exceptional client experience in a fast-paced luxury environment. The role is responsible for meeting individual sales and customer-service objectives while following boutique operational and asset-protection standards. The position supports the boutique’s sales effort by organizing and replenishing the selling floor, keeping supplies stocked, preparing inventory, and maintaining product presentation in accordance with visual merchandising guidelines. It also processes accurate point-of-sale transactions and related client records, supports after-sales service, and communicates transaction discrepancies to management. The Sales Specialist provides prompt, friendly service, assists clients with questions and purchases, and helps with wrapping and packaging. The role requires regular in-person work at a Company-designated location and the ability to perform essential functions with or without reasonable accommodations.

Requirements

At least 2 years of experience in sales.
Strong relationship-development and communication skills.
Even-tempered, with the ability to continuously multitask.
Self-starter able to work independently while collaborating with a team.
Strong organizational skills.
Open availability to accommodate business needs.
Ability to lift 0–25 lbs. without assistance.
Ability to work regularly in person at a Company-designated work location.

Nice To Haves

Experience in a luxury environment.

Responsibilities

Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
Organize and prioritize the selling floor to support sales and the client experience.
Keep bags, boxes, note cards, ribbon, stationery, and other supplies stocked.
Maintain the selling floor through straightening, filling in, replenishment of new receipts, visual merchandising guidelines, physical EAS tagging, and ticketing.
Assist with inventory preparation as needed.
Process transactions accurately, including receipts, CRM files, SKUs, monetary payments, client verification, and administrative support for after-sales service when needed.
Partner with management on point-of-sale decisions and communicate opening, closing, or other point-of-sale discrepancies by the end of the business day.
Keep the workstation clean and organized.
Follow asset-protection procedures, including employee sign-in sheets and applicable bag checks.
Apply asset-protection techniques and follow key-control and merchandise-security guidelines.
Ensure products are properly EAS-tagged and ticketed on the selling floor, in the back of house, and in merchandise returns.
Prepare for physical inventory and participate in monthly cycle counts or counts directed by management.
Provide prompt, friendly service, offer assistance, answer client questions, and help with wrapping and packaging at the point of sale.

Benefits

Commission and bonus incentives based on sales performance.
Medical, dental, and vision insurance.
Life insurance and disability insurance.
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
Paid parental leave and transition time.
401(k) and Roth retirement plans with company matching and profit sharing.
Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
Product discount.
Employee assistance program resources.
Access to the Calm App, Health Advocate, Family Building Support, and other resources.