Sales Specialist - Las Vegas, NV
About The Position
The Sales Specialist is an on-site, customer-facing role responsible for creating a positive experience for prospective and current residents throughout their interactions with the community. The role supports the community’s financial health by leasing available homes promptly and at the highest net rent while limiting vacancy loss. Responsibilities also include property marketing, preparing lease documents, and screening prospective residents. The position oversees daily leasing activities, assists with welcoming residents and guests, manages office and clerical tasks, maintains accurate property records, and provides information and assistance to residents and guests. The Sales Specialist also supports guest check-ins and check-outs, accepts payments and fees, helps ensure compliance with applicable regulations and Fair Housing requirements, and performs other assigned duties.
Requirements
- High school diploma or equivalent required.
- At least one year of experience in a customer-service-related industry and one year of apartment leasing experience, or a combination of accounting skills or education with customer service experience, is preferred.
- Strong attention to detail and sales ability.
- Demonstrated ability to support and contribute to a community team.
- Strong oral and written communication skills.
- Strong time-management skills.
- Strong decision-making and problem-solving skills.
- Computer literacy, including email, MS Office, and related communication tools.
- Willingness to participate in training to comply with new or existing laws.
- Ability to diffuse and respond to customer concerns to avoid escalation.
- Ability to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Some college preferred.
- Apartment leasing experience or a combination of accounting skills or education with customer service experience is preferred.
Responsibilities
- Uphold Sentral’s standards, best practices, policies, procedures, and commitment to excellent customer service.
- Establish rapport with residents and guests and help ensure they feel welcomed.
- Oversee the community’s daily leasing responsibilities in accordance with company policies and standards.
- Coordinate welcoming new residents and guests.
- Assist with office management and clerical tasks.
- Record and update information about prospective residents, current residents, and guests in property management software in a timely and detailed manner.
- Complete opening and closing procedures.
- Complete lease applications, assist with verifying application information, and inform prospective residents of results.
- Inform the maintenance team of repair or cleaning needs.
- Maintain and store documentation effectively.
- Provide information to residents and guests and address their questions and concerns.
- Advertise available homes and conduct property tours.
- Provide backup for the Experience team and homeshare efforts related to guest check-ins and check-outs.
- Accept rent payments, security deposits, and other applicable fees.
- Follow local, city, and federal regulations and maintain compliance with Fair Housing requirements and applicable laws, codes, and ordinances.
- Assist with market surveys and shopping competitive communities.
- Perform other related duties and assignments as needed and assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
