Selling Manager

Havertys•Tampa, FL

About The Position

The Selling Manager assists the Manager with the sales staff, showroom floor, and store operations, and serves as manager on duty when required. The role is expected to achieve the sales level required by management and Havertys policy by serving customers, selling products, and performing the duties of a Sales Consultant. The Selling Manager may provide sales training and support, review sales, motivate and guide associates, and supervise the sales team or conduct store sales meetings in the Store Manager’s absence. The position may also involve opening or closing the store, providing office coverage, counting cash boxes, and taking deposits to the bank. As needed, the Selling Manager performs office and customer-service duties, including processing sales and account transactions, handling complaints and service tickets, coordinating delivery schedules, reviewing reports, and communicating with Havertys Credit Services. Other duties may be assigned at the request of a superior.

Responsibilities

Achieve the sales level required by management and Havertys policy by serving customers, selling products, and performing Sales Consultant duties.
Provide sales training, sales reviews, and sales support as needed.
Work with Sales Consultants on MySalesCenter as needed.
Motivate and guide sales associates to improve sales performance.
Supervise the sales team and conduct sales meetings in the Store Manager’s absence.
Open and/or close the store as required.
Provide office coverage as needed.
Count cash boxes and take deposits to the bank as required.
Prepare bank deposits and daily closing summaries as needed.
Maintain an organized and secure office environment.
Answer incoming calls.
Review unconfirmed sales for the next eight delivery days.
Process customer sales and account transactions.
Handle customer complaints, open store notes, and follow up on existing customer service tickets.
Review expected deliveries to ensure sales are completed and schedule deliveries as needed.
Run and work daily reports.
Communicate with Havertys Credit Services about account requests and follow-up.
Perform other duties as instructed by a superior.