Selling Manager

Haverty Furniture Companies, Inc•Saint Petersburg, FL

About The Position

The Selling Manager assists the Manager with the sales staff, showroom floor, and store operations, and acts as manager on duty when required. The role involves meeting sales expectations by serving customers and selling products, as well as performing the duties of a Sales Consultant. The Selling Manager may also support sales training and reviews, coach and motivate sales associates, supervise the sales team, and conduct sales meetings when the store manager is absent. The position may involve opening or closing the store, providing office coverage, handling cash boxes and bank deposits, and performing various administrative and customer-service tasks as needed. These tasks include preparing closing summaries, answering calls, processing sales and account transactions, addressing customer complaints and service tickets, reviewing upcoming deliveries, coordinating delivery scheduling, running daily reports, and communicating with Havertys Credit Services. Other duties may be assigned as directed by a superior.

Responsibilities

Meet sales expectations by serving customers, selling products, and performing the duties required of a Sales Consultant.
May conduct sales training and sales reviews and provide sales support.
May work with Sales Consultants on MySalesCenter.
May motivate sales associates and guide them toward improved sales performance.
May supervise the sales team and conduct sales meetings in the store manager’s absence.
May open and/or close the store.
May provide office coverage as needed.
May count cash boxes and take deposits to the bank.
Prepare bank deposits and the daily closing summary as needed.
Maintain an organized and secure office environment as needed.
Answer incoming calls as needed.
Review unconfirmed sales for the next eight delivery days as needed.
Process customer sales and account transactions as needed.
Handle customer complaints, open store notes, and follow up on existing customer service tickets as needed.
Work the Expected Deliveries to ensure sales are completed and schedule deliveries as needed.
Run and work daily reports as needed.
Communicate with Havertys Credit Services regarding account requests and follow-up as needed.
Perform other duties as assigned or requested by a superior.