Selling Manager - Handbags

Saks Fifth Avenue•Tysons, VA

7d•$78,007 - $97,509

About The Position

The Selling Manager owns the sales experience within the store and plays a critical role in achieving company objectives. The role builds partnerships across functions and leverages team strengths to create a customer-centric sales experience while representing the Saks Fifth Avenue brand. The manager drives sales by developing the clienteling skills and selling behaviors of a high-performing team, maintains a visible presence on the selling floor to coach associates, and builds lasting client relationships through exceptional service and regular outreach. The role oversees onboarding, training, ongoing education, and performance management, fostering teamwork and collaboration to achieve store goals. The position leads the department’s people, customer experience, and business performance. It includes recruiting and onboarding associates, setting goals, coaching and evaluating performance, supporting career development, resolving workplace concerns, and managing schedules around business needs. The manager also oversees client development initiatives, service standards, client events, and use of clienteling and marketing tools. Business responsibilities include developing sales plans, monitoring performance and trends, supporting compliance, and adapting strategies to meet client and department goals. The position may require standing, bending, climbing stairs, and lifting or carrying up to 10 pounds. The schedule is flexible according to business needs and includes evenings, weekends, and holidays.

Requirements

Relevant experience leading a team, including supervisory experience managing direct reports.
A proven track record managing a selling and operations workforce and achieving business results.
Proficiency with available technology, including clienteling tools, social media for social selling, and Google Workspace programs.
Experience building, leading, motivating, and coaching teams to achieve objectives.
Excellent oral and written communication skills, with the ability to structure clear, logical messages using an appropriate medium.
Strong attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Ability to stand, bend, climb stairs, and lift or carry up to 10 pounds.

Nice To Haves

Luxury retail fashion experience.
A four-year degree.
Advanced proficiency with Google Workspace programs.
Continuously builds skills and knowledge through training, coaching, and career experiences.
Working knowledge and appreciation of the Saks Fifth Avenue business and the fashion industry.
Adapts personal approach to diverse situations and people.
Responds to unexpected changes in the work environment with creativity and resilience.
Establishes and upholds high personal standards for individual work and environment.
Maintains a customer-centric rather than solely store-centric mentality.

Responsibilities

Recruit and onboard new associates, and build a talent bench.
Set goals for direct reports, support their career development, and provide training, coaching, mentoring, and ongoing performance feedback.
Enforce policies and procedures, evaluate performance fairly, and foster accountability, recognition, teamwork, trust, and collaboration.
Develop associates’ personal brands and fashion authority through proactive outreach and social media.
Lead continued education focused on product knowledge, client events and experiences, selling, and clienteling.
Resolve work-related concerns and conflicts promptly and fairly, and empower the team to resolve customer problems.
Oversee associate scheduling in consideration of the promotional calendar and business needs, and manage daily task priorities.
Model exceptional service and client relationship-building; plan and support client appointments and communicate in-store events to clients.
Execute client-development initiatives and collaborate with store leadership, marketing, vendors, and merchants on client events and experiences.
Oversee customer service efforts and escalations, and build a cohesive customer service-driven team.
Use client and sales data to identify spending patterns, increase wallet share, drive repeat business, and support new client acquisition.
Use clienteling tools, social media, referrals, networking, and other marketing channels to maintain client relationships and make targeted recommendations.
Stay informed about new merchandise deliveries to maximize selling potential.
Drive sales and growth by developing client advisors and client relationships.
Create and execute plans and strategies to meet client development goals and maintain operational excellence, anticipating and addressing risks and roadblocks.
Support audit compliance and department and stockroom controls, as applicable.
Monitor business drivers, industry trends, competitors, and departmental progress; share best practices and ideas to improve performance.
Use sound decision-making and critical thinking to analyze problems and recommend solutions.
Champion change initiatives and communicate their benefits and challenges to affected people.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, including critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities