Selling Manager - Handbags

Saks•Mclean, VA

7d•$78,007 - $97,509

About The Position

The Selling Manager owns the sales experience within the store and plays a critical role in achieving company objectives. The role builds partnerships across functions and develops a customer-centric selling experience while representing the Saks Fifth Avenue brand. The manager develops a high-performing team’s clienteling skills and selling behaviors, maintains visibility on the selling floor to coach and develop associates, and supports lasting client relationships through exceptional service and regular outreach. The position oversees onboarding, training, ongoing education, performance management, and teamwork to help achieve store goals. The role leads people, customer experience, and business ownership. It recruits and onboards talent, develops and coaches direct reports, supports client development and events, manages department execution and scheduling, and uses business data and industry knowledge to improve sales and performance.

Requirements

Relevant experience leading a team, including supervisory experience managing direct reports.
Proven success managing a selling and operations workforce and achieving business results.
Proficiency with available technology, including clienteling tools, social media for social selling, and Google Workspace programs; advanced proficiency is preferred.
Experience building, leading, motivating, and coaching teams to achieve objectives.
Excellent oral and written communication skills, with the ability to structure clear, logical messages using appropriate communication channels.
Strong attention to detail.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
May require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.

Nice To Haves

Luxury retail fashion experience.
Four-year degree.
Continuously builds skills and knowledge through training, coaching, and career experiences.
Working knowledge and appreciation of the Saks Fifth Avenue business and fashion industry.
Adapts personal approach to different situations and people.
Responds to unexpected workplace changes with creativity and resilience.
Establishes and upholds high personal standards for work and environment.
Maintains a customer-centric rather than solely store-centric mentality.

Responsibilities

Recruit and onboard new hires, building a talent bench.
Train and develop direct reports, set clear goals, support career development, and communicate expectations aligned with department objectives.
Enforce policies and procedures and foster accountability among associates.
Evaluate and calibrate direct reports’ performance and productivity, provide feedback, and coach and mentor associates.
Help direct reports build personal brands and fashion authority through outreach and social media.
Lead continued education initiatives, including product knowledge, client events, targeted selling, and clienteling.
Promote achievement, recognition, and celebration; resolve workplace concerns and conflicts fairly.
Empower the team to resolve internal and external customer issues quickly.
Oversee associate scheduling in line with promotional calendars and business needs, and guide daily task prioritization.
Encourage team feedback and recommendations, and model candid, appropriate challenges to the status quo.
Model Saks Fifth Avenue culture and values and deliver a friendly atmosphere consistent with company service standards.
Model exceptional service and relationship building, plan and support client appointments, and inform clients about in-store events.
Execute client development initiatives and collaborate with store leadership, marketing, vendors, and merchants on client events and experiences.
Build productive relationships and help meet the needs of the team, customers, partners, and community.
Oversee customer service efforts and escalations, building a cohesive service-driven team.
Use data to identify client spending patterns and opportunities to increase wallet share and repeat business.
Acquire new clients and strengthen existing relationships using marketing tools, social media, referrals, and networking.
Use clienteling tools to stay connected with clients and make recommendations based on shopping history and preferences.
Stay informed about new merchandise deliveries to maximize selling potential.
Drive sales and growth through development of client advisors and client relationships.
Establish plans, manage execution, and adjust for risks and roadblocks to maintain operational excellence.
Execute store plans and strategies to build client relationships and meet client development goals.
Analyze customer behaviors, trends, and preferences and adjust processes and standards accordingly.
Support audit compliance and department and stockroom controls, as applicable.
Monitor business drivers, industry trends, and competitors to identify opportunities.
Track progress against departmental strategies and share information, best practices, and ideas to improve performance.
Use sound decision-making and critical thinking to analyze problems and recommend solutions.
Champion change initiatives and explain their benefits and challenges to the team and others affected.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, such as critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities