Selling Manager - Jewelry

Saks•San Francisco, FL

12d

About The Position

The Selling Manager - Jewelry owns the sales experience within a Saks Fifth Avenue store and contributes to achieving company objectives. The role builds partnerships across functions, uses team strengths to create a customer-centric sales experience, and represents the Saks Fifth Avenue brand. The manager drives sales by developing clienteling skills and selling behaviors among high-performing direct reports, maintains a visible presence on the selling floor to coach the team, and helps employees build lasting client relationships through exceptional service and regular outreach. The role also oversees onboarding, training, ongoing education, and performance management to foster teamwork and achieve store goals. The manager works with Style Advisors to develop client relationships, increase repeat business and client acquisition, plan effective appointments, promote store events, identify opportunities to grow client spending, and adjust priorities to business needs. They coach advisors to use technology, client data, social media, and clienteling tools to strengthen relationships, make targeted recommendations, build personal brands, and reach new clients. The position also includes oversight of jewelry special orders and repairs, use of the jewelry inventory management system, and recording sales involving warranties or designer certificates of authenticity. As a floor leader, the manager helps resolve client issues, supports day-to-day floor operations, and maintains a welcoming shopping environment by ensuring selling, fitting, and customer areas are maintained, merchandise is filled in, and the floor is recovered as needed.

Responsibilities

Own the sales experience within the store and contribute to achieving company objectives.
Build cross-functional partnerships and leverage team skills to create a customer-centric sales experience.
Develop the clienteling skills and selling behaviors of direct reports; coach and develop the selling team on the sales floor.
Oversee onboarding, training, ongoing education, and performance management of the selling team.
Partner with Style Advisors to build client relationships, drive repeat business, and achieve sales and event goals.
Plan client appointments, maximize appointment results, and deliver memorable client experiences.
Inform clients about in-store events to increase engagement and loyalty.
Identify client spending patterns and opportunities to increase wallet share.
Increase new client acquisition through marketing tools, social media, referrals, and networking.
Coach Style Advisors to use technology and data to grow their businesses and acquire clients.
Oversee special order and repair processes and use the jewelry inventory management system.
Activate and record client sales involving warranties or designer certificates of authenticity.
Resolve client issues and support the general operation of the selling floor.
Maintain a welcoming shopping environment by maintaining selling, fitting, and customer areas, filling in merchandise, and recovering the floor as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, including critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities