Selling Manager - Jewelry
About The Position
The Jewelry Sales Manager owns the sales experience within a Saks Fifth Avenue store and supports the achievement of company objectives. The role builds partnerships across functions and uses team strengths to create a customer-centric sales experience while representing the Saks Fifth Avenue brand. The manager drives sales by developing the clienteling skills and selling behaviors of direct reports, maintaining a visible presence on the selling floor to coach and develop the team, and helping employees build lasting client relationships through exceptional service and regular outreach. The role oversees onboarding, training, ongoing education, and performance management, and fosters teamwork to achieve store goals. The manager supports client development by helping Style Advisors build client relationships, encourage repeat business, plan effective appointments, deliver memorable experiences, promote in-store events, identify spending patterns and opportunities to grow client spend, and acquire new clients through marketing, social media, referrals, and networking. The manager also coaches advisors in using technology and data to market themselves, strengthen client relationships, make targeted recommendations, provide ongoing service, and stay informed about merchandise deliveries. Selling-floor responsibilities include managing the special-order and repair lifecycle, using the jewelry inventory management system, recording client sales involving warranties or designer Certificates of Authenticity, resolving client issues, supporting floor operations, and maintaining welcoming customer areas through merchandise replenishment and floor recovery.
Responsibilities
- Own the sales experience in the store and contribute to achieving company objectives.
- Build cross-functional partnerships and leverage team skills to create a customer-centric sales experience.
- Develop direct reports’ clienteling skills and selling behaviors to drive sales.
- Maintain visibility on the selling floor to coach and develop the selling team.
- Support the team in building sustainable client relationships through exceptional service and regular outreach.
- Oversee onboarding, training, ongoing education, and performance management of the selling team.
- Coach Style Advisors to build client relationships, generate repeat business, and achieve sales and event goals.
- Help advisors plan client appointments, maximize appointment results, and deliver memorable client experiences.
- Encourage advisors to promote in-store events and identify opportunities to increase client engagement, loyalty, and spending.
- Support new-client acquisition through marketing tools, social media, referrals, and networking.
- Coach advisors in using technology, data, social media, and clienteling tools to market themselves, maintain relationships, and make targeted recommendations.
- Encourage advisors to stay informed about new merchandise deliveries to maximize selling potential.
- Manage the special-order and repair process lifecycle.
- Use the jewelry inventory management system and activate and record client sales involving warranties or designer Certificates of Authenticity.
- Resolve client issues and support the general operation of the selling floor.
- Maintain a comfortable and welcoming shopping environment by maintaining customer areas, replenishing merchandise, and recovering the floor as needed.
- Pivot priorities based on business needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
