Backstage Captain, Thousand Oaks - Full Time

Macy's•Thousand Oaks, CA

5d•Onsite

About The Position

As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

High school diploma or equivalent.
Effective communication with customers and ability to provide clear direction to colleagues.
Ability to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Nice To Haves

1–2 years of direct retail experience preferred.

Responsibilities

Lead colleagues in executing and completing assigned tasks.
Model outstanding customer service and provide colleagues with timely feedback on improving customer experiences.
Resolve customer concerns through problem-solving and customer-focused solutions.
Promote the Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders with ongoing feedback to improve customer experience and processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Lead and participate in adherence to merchandise standards.
Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement