Backstage Captain, Ridgedale - Full Time

Macy's • Minnetonka, MN

6d • Onsite

About The Position

As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. In this elevated hourly role, you apply expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires lifting, frequent movement, standing, reaching, and regular use of computers and other technology. Macy’s describes its work environment as dynamic and inclusive, and offers competitive pay and benefits.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform tasks involving constant movement, reaching, stooping, kneeling, crouching, and climbing ladders.
• Color vision and frequent use of computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model outstanding customer experiences and provide colleagues with fast feedback on how to improve them.
• Resolve customer issues with customer-focused solutions and help ensure a high level of service.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders during the day to plan and monitor total store activities.
• Provide People Leaders with ongoing feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and order fulfillment.
• Depending on the assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED