Backstage Captain, Thousand Oaks - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor and customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, climb ladders, and perform other physical duties described in the posting.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to process transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Model customer advocacy and provide colleagues with timely feedback on improving customer experiences.
- Resolve customer issues with a high level of service and customer-focused problem-solving.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with ongoing feedback to improve customer experiences and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
- Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
- Depending on the Captain assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor in delivering customer service.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
