Backstage Captain, Twelve Oaks - Full Time

Macy's • Novi, MI

2d

About The Position

As a Selling and Support Captain at Macy’s, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, and promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise and process products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers and provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model strong customer advocacy and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer issues with customer-focused solutions.
• Promote Macy’s mobile app to enhance the in-store experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with ongoing feedback to improve the customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining merchandise standards.
• Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
• Foster an accepting and respectful environment that builds authentic connections with colleagues, customers, and communities.
• Depending on assignment, fulfill customer orders, merchandise or process new products, or supervise the selling floor.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED