Selling and Support Captain, Medford Rogue Valley - Full Time

Macy's•Medford, OR

10h•Onsite

About The Position

As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Effective communication with customers and ability to provide clear direction to colleagues.
Ability to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
High school diploma or equivalent.
Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Nice To Haves

1–2 years of direct retail experience preferred.

Responsibilities

Lead colleagues in executing and completing assigned tasks.
Model outstanding customer experiences and provide colleagues with fast feedback on how to improve them.
Resolve customer concerns through problem-solving and customer-focused solutions.
Promote Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders with continuous feedback to improve customer experiences and processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Lead and participate in adherence to merchandise standards.
Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement