Selling and Support Captain, Wenatchee Valley - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and act as a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Proficiency in communicating effectively with customers and giving clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to meet the position’s physical requirements, including lifting, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with fast feedback on improving customer experiences.
- Resolve customer concerns with a high level of service and customer-focused problem-solving.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders continuous feedback to improve the customer experience and store processes.
- Perform opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used in selling and customer-order fulfillment.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
