Backstage Captain, Tuttle Crossing - Full Time

Macy's•Dublin, OH

1d•Onsite

About The Position

As a Selling and Support Captain at Macy’s, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, and promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Effective communication with customers and ability to provide clear direction to colleagues.
Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
High school diploma or equivalent.
Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

1–2 years of direct retail experience preferred.

Responsibilities

Lead colleagues in the execution and completion of assigned tasks.
Model strong customer advocacy and provide colleagues with prompt feedback on how to improve customer experiences.
Resolve customer issues with customer-focused solutions and maintain a high level of service.
Promote the Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders with continuous feedback to improve customer experience and processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Lead and participate in adherence to merchandise standards.
Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and order fulfillment.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement