Backstage Captain, Flushing - Full Time

Macy's • Flushing, NY

12h

About The Position

As a Selling and Support Captain, you are an advocate for customers and a role model for colleagues. This elevated hourly role involves expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

The position requires lifting, moving, standing, reaching, and using computers and other technology to perform job functions. It includes standing for at least two consecutive hours and lifting at least 50 pounds, as well as stooping, kneeling, crouching, climbing ladders, and reaching above eye level.

Requirements

• High school diploma or equivalent.
• Flexible availability for days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and give colleagues clear direction.
• Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
• Ability to lift at least 50 pounds and meet the described physical requirements.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Role-model customer advocacy and provide colleagues with prompt feedback on improving customer experiences.
• Resolve customer issues through problem-solving and customer-focused solutions.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with ongoing feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED