Backstage Captain, North County Fair - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. In this elevated hourly role, you are an expert in customer satisfaction, merchandising, and building brand loyalty. You drive results through promotional and Omni selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Proficiency in communicating effectively with customers and providing clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to perform the stated physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, and frequent movement, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on the Captain assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Model customer advocacy and provide colleagues with fast feedback on improving the customer experience.
- Resolve problems with customer-focused solutions and ensure a high level of customer service.
- Promote the Macy's mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve the customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
