Backstage Captain, Southshore - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty. You drive results through promotional and omnichannel selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on the Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. The role also involves leading colleagues through assigned tasks, supporting store activities, maintaining merchandise standards, and performing opening and closing procedures. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to meet the stated physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, and using a ladder.
- Ability to use computers and other technology needed for job functions, including handheld equipment and cash registers.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Fulfill customer orders, merchandise, process new products, or supervise the selling floor, depending on the Captain assignment.
- Lead colleagues in executing and completing assigned tasks.
- Role-model customer advocacy and provide colleagues with timely feedback to improve the customer experience.
- Resolve customer issues with customer-focused problem-solving.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and order fulfillment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
