Selling and Support Captain, Las Vegas Fashion Show - Full Time

Macy's•Las Vegas, NV

2d•Onsite

About The Position

As a Selling and Support Captain at Macy’s, you advocate for customers and serve as a role model for colleagues. This elevated hourly role calls for expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers and give colleagues clear direction.
Ability to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt to changing priorities and deadlines.
High school diploma or equivalent.

Nice To Haves

1–2 years of direct retail experience preferred.

Responsibilities

Lead colleagues in executing and completing assigned tasks.
Model customer advocacy and provide colleagues with timely feedback on improving customer experiences.
Resolve customer issues with customer-focused solutions and maintain a high level of service.
Promote Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor store activities.
Give People Leaders ongoing feedback to improve customer experience and processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Lead and participate in maintaining merchandise standards.
Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.