Selling and Support Captain, Lacantera - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor and customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- High school diploma or equivalent.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Dependable attendance and punctuality.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
Responsibilities
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor in delivering exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with fast feedback to improve customer experiences.
- Resolve problems with customer-focused solutions and ensure a high level of customer service.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used in selling and customer-order fulfillment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
