Seller Support Agent

Tilt

1d•Remote

About The Position

Tilt is building a new way to buy and sell, live. Sellers run their business through us. When something breaks, a payout, a shipping issue, a live-room glitch, you're the one who fixes it. This is for someone who wants to sit at the centre of seller experience as we scale. You'll manage the moments that make or break trust: sorting problems fast, keeping sellers calm, and turning a bad day into a reason they stick around. It's hands-on, fast-paced work, and it only works if you genuinely care about the person on the other end of it.

Requirements

Previous experience in customer or seller support, ideally at a marketplace, e-commerce business, or fast-moving startup
Happy to work weekends after training. Not an occasional ask, a core part of the role
Clear, warm, plain-English writer. You can explain a tricky situation without jargon
Strong problem-solver, calm under pressure, and organised enough to run a busy queue
Must have the legal right to work in Canada as we are unable to offer visa sponsorship.

Nice To Haves

Support tools (Zendesk, Intercom)
Payments, payouts, or shipping/logistics experience
Interest in trading cards, collectables, or live commerce

Responsibilities

Respond to seller tickets across chat and email: payouts, orders, shipping, disputes, account access
Investigate end to end. Dig into orders, payments, and shipping data to find the real cause, not just the symptom
Support sellers live during selling events, where answers are needed in minutes
Handle live selling events with confidence, becoming a steady presence when sellers need fast answers
Escalate the right things to product and engineering with clear context, so real problems get fixed, not just patched
Spot recurring issues and flag them before they become bigger ones
Build the instincts to know when to solve it yourself and when to pull someone else in