Self-Pay Credit Specialist
About The Position
Responsible for reviewing, researching and resolving self-pay credit accounts for both hospital and physician accounts. At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Requirements
- High School diploma.
- Three years of relevant work experience.
- Knowledge of third party insurance and medical terminology.
- Computer skills.
- Ability to work independently within established functional guidelines and withstand pressure that may arise when dealing with the public, physicians/clinic and staff.
Responsibilities
- Works assigned workqueues within established protocols.
- Reviews and researches the processing of self-pay credit balances.
- Requests refunds where necessary and/or applies credit balances to existing outstanding balances.
- Troubleshoots credit files going to the bank.
- Performs reconciliation on accounts.
- Processes patient and Central Business Office correspondence.
- Documents all actions taken in the billing system.
- Completes daily statistic summary reports/logs.
- Complies with established departmental policies, procedures and objectives.
- Attends variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- Complies with all health and safety regulations and requirements.
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
- Maintains, regular, reliable, and predictable attendance.
- Performs other similar and related duties as required or directed.
Benefits
- This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
