Manager Self Pay Bad Debt

Intermountain Health

8d • $34 - $53 • Onsite

About The Position

Manages the daily operations of the Self Pay and Bad Debt department for Peaks region. This involves managing a team of supervisors and a team of remote caregivers who answer patient inquiries regarding all aspects of our billing processes. This team’s role is to help patients understand their financial responsibility and collect on outstanding balances or connect patients with resources to aid in the resolution of these balances. This individual must create a high performing team in a fast-paced telephony environment to support a high level of patient satisfaction consistent with the organization’s mission.

Requirements

• Managerial experience in hospital collections or equivalent in other industry
• Bachelor’s degree or equivalent experience in a healthcare field
• Demonstrated interpersonal skills in a collaborative work environment.
• Track record of problem solving in a complex organization.

Nice To Haves

• Experience in a revenue cycle operation utilizing Epic.

Responsibilities

• Oversee daily operations of the Self Pay and Bad Debt department.
• Hire, develop and retain supervisors and caregivers.
• Provide coaching and feedback to improve performance and recognize accomplishments.
• Leverage a complex telephony tool to optimize collection performance.
• Provide support to ensure that the team is engaged and has the tools necessary to perform their job functions effectively.
• Resolve complex patient escalations by working with teams across the organization.
• Establish goals/KPIs and monitor performance taking corrective action as necessary.
• Identify process opportunities and initiate process improvements by analyzing departmental data and assessing patient satisfaction.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Tuition coverage paid directly to the academic institution.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager