Self-pay Vendor Liaison

Graham Regional Medical Center • Graham, TX

2d • Onsite

About The Position

The Self Pay Liaison ensures smooth financial operations by resolving billing discrepancies, maintaining accurate A/R records, and fostering strong vendor relationships. This role is critical for revenue integrity and patient satisfaction, as it directly impacts timely collections and accurate billing, as well as patient satisfaction and compliance.

Requirements

• Must use and operate: Computer, Telephone, Facsimile Machine, Copier, Scanner, Printer, Calculator, and other Standard Office Equipment.
• Intermediate computer skills, including but not limited to: Microsoft Office, electronic medical and billing documentation, and email.
• Strong analytical and problem-solving skills.
• Excellent command/highly proficient in spoken and written English; bilingual in Spanish, preferred.
• Proper grammar and spelling required.
• Intermediate understanding of medical and insurance terminology and processes.
• Must be able to adequately and quickly learn new software programs and serve as a Super User.
• Strong verbal and written skills for handling patient inquiries, phone calls, and coordinating with medical staff.
• High attention to detail for researching and analyzing billing problems and accounts receivable.
• Must be effective at adjusting to change, prioritizing duties, handling stress, and effectively communicating face-to-face and/or over the telephone.
• Ability to learn and understand revenue cycle and billing regulations.
• Familiarity with Medicare, Medicaid, and commercial insurance.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• High School or equivalent required.
• Three years of similar experience required in a healthcare setting.

Nice To Haves

• College-level coursework in accounting or a related field preferred.
• Meditech experience preferred.

Responsibilities

• Serve as the direct contact between self-pay vendors and management, coordinating with early out and bad debt vendors, client staff, and supervisors.
• Identify, research, analyze, and resolve self-pay accounts receivable issues with minimal supervision.
• Work with internal teams and IT, Patient Access staff, and clinical staff to troubleshoot and resolve billing problems.
• Engage with third-party and private insurance payers, as well as contracted vendors, to ensure accurate billing and collections.
• Assist with special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED