Self-Pay Collections Specialist

NYU Langone Health•Binghamton, NY

1d•$23 - $34•Hybrid

About The Position

This position will be the main concierge pertaining to Patient/Self Pay collections including patients without insurance and those that have balances after insurance. In this position, you must enjoy talking on the phone to patients/customers and in a professional manor while helping our patients understand the self-pay regulations, functions, and responsibility for past and future appointments for services at UHS. Compassion, accurate communication and conflict resolution are all key attributes to being successful in this position.

Requirements

Five to seven (5-7) years’ experience within a collection agency or healthcare system setting.
Experience with computerized billing software.
Experience interpreting Insurance explanation of benefits.
Superior Patient Customer service skills.
Working knowledge of ICD-10, CPT, HCPCS, and CPT coding.
Reliable internet access and a private workspace required to protect patient confidentiality.

Nice To Haves

Degree within Communications or Business Management.
A minimum of two to three (2-3) years Patient Billing Experience.

Responsibilities

Concierge pertaining to Patient/Self Pay collections including patients without insurance and those that have balances after insurance.
Talking on the phone to patients/customers in a professional manner.
Helping patients understand self-pay regulations, functions, and responsibility for past and future appointments for services at UHS.
Utilizing compassion, accurate communication, and conflict resolution.