Self Pay Associate

Charlie Health Behavioral Health Operations•Nashville, TN

7h•Hybrid

About The Position

Charlie Health is dedicated to connecting individuals with vital behavioral health treatment, addressing barriers like limited options and long wait times. We offer personalized, virtual care focused on connection between clients, clinicians, care teams, loved ones, and supporting communities. Our mission is to expand access to meaningful care and improve outcomes from home, especially for those with complex needs. As a growing organization, we are seeking passionate professionals to join our team and redefine behavioral health treatment. This role is crucial in estimating out-of-pocket costs and minimizing patient expenses. The ideal candidate will have a strong attention to financial details and a commitment to patient care, inspired by our mission to impact millions of lives.

Requirements

Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office.
Knowledge of medical billing practices, office policies and procedures.
Understanding of “No Surprises Collections Act”.
Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
Mathematics skills.
Excellent written and verbal communication skills.
Organizational skills.
Strict attention to details.
2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Responsibilities

Manage patient balances, ensuring accounts are clean and ready for self-pay collections after all insurance processes are completed.
Collaborate with admissions teams to align patient responsibility and collection expectations with financial agreements.
Initiate collection calls to patients or their families to collect outstanding balances.
Handle a high volume of inbound calls regarding outstanding balances and invoices.
Arrange payments or set up payment plans for outstanding balances.
Provide daily/weekly updates to leadership on collections status.
Manage a large volume of patient accounts weekly.
Process invoices and credit requests in accordance with collections guidelines.
Respond promptly to inquiries from other departments concerning patient care.
Navigate and gather data from various internal sources to ensure accurate balance collection.
Work closely with all revenue cycle departments to ensure balances are correct and ready for collections.
Investigate escalated insurance billing inquiries and inaccuracies, taking appropriate action to resolve the account.